FAQs

Frequently Asked Questions

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eTijwaal is a platform that provides eSIMs for travelers, enabling them to access mobile data plans from various carriers without needing a physical SIM card. It is designed to make international travel easier and more cost-effective by offering flex...
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An eSIM (embedded SIM) is a digital SIM card integrated into your device. It allows you to activate and manage a cellular plan without needing a physical SIM card, and you can store multiple carrier profiles on a single eSIM.
You can subscribe for eTijwaal by visiting their website or downloading their mobile app. After creating an account, you can browse available eSIM plans and purchase the one that meets your requirements.
eTijwaal can be downloaded from the Apple App Store for iOS devices or the Google Play Store for Android devices. Search for "eTijwaal" and install the app.

  • Whether a device is eSIM-compatible depends on whether the manufacturer includes an eSIM in their devices. That is why we have a list of eSIM-compatible devices for easy checking. However, there are some cases when a device doesn't support eSIM technology, even if it is listed as eSIM-capable.
  • Android is an open-source operating system, meaning any mobile device manufacturer or carrier can customize it. In some countries and regions, there may be models released without eSIM capability. Or the carrier you purchased your device from may not have an eSIM feature enabled.
  • Follow the steps below to check if your Android device supports eSIM technology. Please keep in mind the steps may or may not be applicable to your device. The best way to confirm eSIM capability is still through your device manufacturer, vendor, or primary carrier.

    • The eSIM data package expiration date depends on the eSIM validity or data consumption. Your eSIM data package will last for the presented validity period, as long as you do not consume all data before then. The validity period starts when the eSIM a...
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    You can top up your eSIM data package through the eTijwaal app or website. Navigate to your account or plan section, select the option to add more data, and follow the prompts to complete the top-up process.
    You can install and activate your eSIM as soon as you purchase it and receive the activation details from eTijwaal. It is advisable to set it up before your trip or upon arrival at your destination.
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    The activation date refers to when your eSIM plan starts once you arrived to destination. You can usually find this information in your etijwaal account under the "My eSIMs" section or in the eSIM settings on your device. If you need further assistan...
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